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At Aaiah's Farms, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a straightforward return policy. To be eligible for a return, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Please note that certain products, such as opened oils or items that have been tampered with, may not be eligible for return due to health and safety regulations. We encourage customers to carefully review their orders before finalizing their purchase to ensure they are selecting the right products. If you believe your item qualifies for a return, please contact our customer service team within 30 days of receiving your order to initiate the return process.
Return Process
Once your return request is approved, you will receive detailed instructions on how to return your item. Returns must be shipped back to us within 14 days of receiving the return authorization. Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. Please ensure that the items are securely packaged to prevent damage during transit. Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. We appreciate your understanding and cooperation in following these guidelines to ensure a smooth return process.
Easy Returns
At Aaiah's Farms, we want to make your return process as simple as possible. If you need to return an item, please follow these steps to ensure a smooth experience.
Once your return request is approved, you will receive detailed instructions on how to return your item. Returns must be shipped back to us within 14 days of receiving the return authorization. Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. Please ensure that the items are securely packaged to prevent damage during transit.
Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
We appreciate your understanding and cooperation in following these guidelines to ensure a smooth return process.